We source our crystal glasses from the Schott Zwiesel brand . The glass is manufactured using Tritan composite, which is considered to be one of the most durable materials when it comes to real glass.

Our plastic glasses come from Koziol – naturally shatterproof, free from harmful substances and extremely durable.

Our porcelain items are sourced from BHS Tabletop and Seltmann Weiden . Both companies stand for the highest quality and the best manufacturing processes.

You can either store your glasses upright with our metal nano gel pads or mats/placemats, or hang them upside down/vertically with our metal bar.
Important: The pads or mats/placemats are NOT suitable for storage upside down! A metal bar is absolutely (!) necessary for storage upside down.

The majority of our products can be stored upside down without any problem using the metal bar (!). Unfortunately, some of our products are too heavy. Please check the respective product page to see whether the item is suitable for storage upside down or not.
Note: The metal strip is attached with a 3M adhesive tape, so it is a permanent (!) storage option

Yes, individual (replacement) lenses can be reordered if required.

We recommend cleaning our entire range by hand.

Yes, lettering or logos are possible.

Then please feel free to contact us.

The surface should be smooth and cleaned with spirit beforehand. Then remove the 3M adhesive tape from the strip and mount it in the desired location.

For this you absolutely (!) need our metal bar.

The metal nano gel pads that are included with all our glassware sets are not suitable for this purpose. The metal nano gel mats and placemats are also not suitable for storage upside down.

With the 25cm metal bar you can store three glasses, with the 50cm metal bar you can store six.

The pads should be stored dry and protected from the sun.
Our tip: After use, remove the pads, attach them to a transparent film and store them in the cupboard until the next use.

The pads stick to all surfaces that are smooth/sealed/flat. Teak tables should be avoided. Oiled and uneven surfaces are also not recommended.

You can simply clean the pads under clear water and then let them dry for 10 minutes. After that, the adhesive strength is restored and the pads are as good as new.

The pads should be stored dry and protected from the sun.

We offer different hooks and pins for different areas of application. You can find the exact information on their adhesive strength and areas of application on the respective product page.

Yes - if you need more or want to combine the hooks & pins with the metal strip (instead of the pads), you can also buy them individually. You can find them under magnetic attachments in the shop.

First clean the surface with spirit or other alcohol-based products. As soon as the surface is dry, attach the pad and then the hook/pin a few minutes later. The full adhesive strength will develop within 10 minutes.

Please note that in addition to the nano gel pads, we also offer so-called 3M metal pads with 3M adhesive tape. These permanent 3M pads are handled in the same way as our metal strips.

The magnet sandwich is suitable for plates, bowls, kitchen utensils, pans, pots, etc. and is simply placed on the utensil to be fixed. Additional items can then be easily stacked with additional adapters, as the magnets are attracted to and fixed by each object.

Please note that you will need a metal counterpart such as our metal nano gel mat or placemats to fix the items “downwards”.

The magnet condom is suitable for your own stemmed glasses without a magnet system and is simply put over the glass base. This way you can retrofit your own wine glasses, pilsner glasses, champagne flutes, etc. with the silwy® magnet system. Please note that you will need a metal counterpart such as our metal nano gel pads or mats.

Important: The adapters are not suitable for storage upside down on a metal ladder.

We ship nationwide within 2-3 business days. If you need it quickly, we also offer an express option for an additional fee with delivery the next business day. Across Europe, you can expect a delivery time of 5-6 business days.

Because we care about the environment, we ship CO2-neutral with DHL GoGreen.

Shipping within Germany via DHL

• Package: €4.95
• Express: €19.95 (no express delivery on Saturdays)

Engraved items and items with longer delivery times are excluded from express shipping.

Shipping to Austria & the Netherlands via DHL

• Package: €9.95
• Express (Austria only): €24.95 (no express delivery on Saturdays)

Engraved items and items with longer delivery times are excluded from express shipping.

Shipping to Switzerland via DHL

• Package: 12.95 CHF

Shipping to the United Kingdom via DHL

• Package: £12.95

Shipping costs within Europe (except Germany, Austria, Netherlands, Switzerland & United Kingdom) via DHL

• Package: €12.95

Shipping costs outside Europe via DHL or UPS

• Package: $24.95
  

We offer the following payment methods: PayPal, purchase on account, Sofortüberweisung, Visa, MasterCard, American Express, Google Pay, Apple Pay.

Additional information: Shipping to non-EU countries
When shipping to non-EU countries, additional taxes or fees (e.g., customs duties) may apply to your order. These are not collected or charged by us but must be paid directly by you to the relevant customs or tax authorities. Please inquire with the respective authorities for details.

We deliver worldwide – so you can use silwy® anywhere!

We usually ship with DHL GoGreen. For shipping within Europe and worldwide, we also optionally offer UPS as a shipping service provider. 

As soon as your order leaves our warehouse, you will receive an email with shipment details and a link to track your shipment. Please also check your spam folder if necessary.

You can also track your shipping status directly here: Check now

Yes, you can simply enter a different delivery address when entering your address during the order process. Please remember to include your DHL postal number.

Unfortunately, this happens from time to time. We will of course arrange replacements immediately.

In rare cases, PayPal may not appear at checkout. This is usually due to stored browser data (cache) or settings.

Here’s how you can quickly fix the problem:

🔄 Reload the page
• Windows: Ctrl + F5
• Mac: Cmd + Shift + R
• Smartphone: Pull down the page to refresh

🧹 Clear cache
Clear your browser cache in the settings and open the checkout again.

🌐 Try alternatives
• Use incognito/private mode
• Try a different browser

Note: PayPal may also appear as a quick pay option (Express) in the shopping cart.

We offer payment via Apple Pay, Google Pay, Visa, MasterCard, American Express, Sofortüberweisung, purchase on account or PayPal. If you do not have any of these options, please contact our support team.

When shipping to a non-EU country , additional taxes or costs (e.g. customs duties) may be incurred as part of your order. These will not be paid or invoiced by us, but must be paid directly by you to the relevant customs or tax authorities. Please ask the relevant authorities for details.

Yes, the order confirmation will be sent to your email address immediately after you complete your order.
The invoice will then also be sent automatically by email as soon as the order leaves our warehouse. Please also check your spam folder if necessary.

It is possible that the email has slipped into the spam folder – please check it.

If your order has not yet been processed, changes or cancellations are possible at any time.

No, you can also order as a guest - use the express checkout via your AmazonPay or PayPal account, from which your data will be transmitted automatically.

Please contact our support with the correct information.

You can redeem vouchers or discount codes in the corresponding voucher code field in the shopping cart. Please enter your code and confirm with the arrow. 

Important: Please do not insert spaces between letters and numbers. Our voucher codes are always written together.

Yes, you can enter and redeem your value vouchers and discount codes directly during the ordering process in the designated input field. Multiple value vouchers can be easily combined in one order.
Please note that combining with a discount promotion is possible as long as all codes are valid. Further restrictions only arise from the terms of the respective promotion.

Yes, please take a look at the “Gift Ideas” category.

No, unfortunately this is not possible for logistical reasons.

Please fill out the contact form – we will get back to you shortly.

You can also reach us by phone.

Our phone hours:
Tuesday to Thursday
8 AM - 12 PM
(Except on public holidays)

Of course, you can return the goods to the address provided in the legal notice. Please note that you must arrange the return label yourself with a shipping provider of your choice.

You are responsible for the return shipping costs.

We are happy to exchange your item - please contact us by email info@silwy.de.

You will then receive a return label for the return shipment, and your exchange will be sent to you once we receive your return. If there is a price difference, we will offset the difference accordingly. 

Please note that additional shipping charges will apply for reshipping your exchanged items. 

We are very sorry that there was a problem! Contact us here !

We offer you a two-year guarantee and warranty on your products. If in doubt, please contact our support team.

By signing up for the newsletter, you’ll be the first to receive news about products and promotions.

On top of that, an attractive welcome gift awaits you.

Please take a look in your spam folder. If you cannot find the confirmation email there, we can enter you manually and send you the voucher code by email as a thank you for registering.

You have the opportunity to shop at our factory outlet on site. We look forward to your visit.

Our opening hours
Monday - Thursday: 8:00 AM – 4:00 PM
Friday: 8:00 AM – 2:00 PM
Saturday: 7:00 AM - 11:30 AM.

If we are not near you, feel free to take a look at our dealer locator – here you can check which silwy® dealers are near you.